{"id":12339,"date":"2025-11-24T14:04:27","date_gmt":"2025-11-24T12:04:27","guid":{"rendered":"https:\/\/villadelmitia.com\/refund-and-return-policy\/"},"modified":"2025-11-24T15:48:20","modified_gmt":"2025-11-24T13:48:20","slug":"refund-and-return-policy","status":"publish","type":"page","link":"https:\/\/villadelmitia.com\/en\/refund-and-return-policy\/","title":{"rendered":"Refund and Return Policy"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">Return and Refund Policy<\/h1>\n\n<p class=\"wp-block-paragraph\">Our priority is to offer you a flawless shopping experience. We invite you to carefully read the conditions below. <\/p>\n\n<h2 class=\"wp-block-heading\">Return acceptance conditions<\/h2>\n\n<ul class=\"wp-block-list\">\n<li>Items must be returned new and unused, in their original packaging, with tags and tags intact, and complete with any accessories.<\/li>\n\n\n\n<li>Items showing signs of use, abrasions, alterations, stains, or any defects attributable to improper use will not be accepted.<\/li>\n\n\n\n<li>The return request must be sent by email to <a href=\"mailto:in**@************ia.com\" data-original-string=\"nBqX0RRwFoQX2Opg\/ulLRQ==e054q3zlq7xO4gjUKBfgnEgqME7bZVEo3\/uv7Tl9+wtO54=\" title=\"This contact has been encoded by Anti-Spam by CleanTalk. Click to decode. To finish the decoding make sure that JavaScript is enabled in your browser.\"><span \n                data-original-string='KAjPc\/\/y8PHy1T9zEgVLng==e05T0IK4YkrMXkwkEVdkX36ZX0zC2gy77t797tVGHsGTq0='\n                class='apbct-email-encoder'\n                title='This contact has been encoded by Anti-Spam by CleanTalk. Click to decode. To finish the decoding make sure that JavaScript is enabled in your browser.'>in<span class=\"apbct-blur\">**<\/span>@<span class=\"apbct-blur\">************<\/span>ia.com<\/span><\/a> to obtain authorization and instructions.<\/li>\n\n\n\n<li>The item must be handed over to the courier within 7 days of receiving the goods.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">We recommend that you carefully package the product to preserve its integrity and packaging during transport.<\/p>\n\n<h2 class=\"wp-block-heading\">How to make a return in 3 steps<\/h2>\n\n<p class=\"wp-block-paragraph\">\ud83d\udce7<\/p>\n\n<h3 class=\"wp-block-heading\">1. Request a return<\/h3>\n\n<p class=\"wp-block-paragraph\">Send an email to<a href=\"mailto:in**@************ia.com\" data-original-string=\"+1xZ8VOXHv4eSO4mwEAEvA==e05vVWiZz1ibjS86JlKcFYPSChFD0H1cn6jigEDngN7ZEg=\" title=\"This contact has been encoded by Anti-Spam by CleanTalk. Click to decode. To finish the decoding make sure that JavaScript is enabled in your browser.\"><strong> <span \n                data-original-string='Qp6tl9JxuEDYC9anahhr2w==e0592myJ8bRaXVowUTFpfzYVoxXcRgpSlml2q4y4W7leHk='\n                class='apbct-email-encoder'\n                title='This contact has been encoded by Anti-Spam by CleanTalk. Click to decode. To finish the decoding make sure that JavaScript is enabled in your browser.'>in<span class=\"apbct-blur\">**<\/span>@<span class=\"apbct-blur\">************<\/span>ia.com<\/span><\/strong><\/a> indicating your order number and the reason for your request.<\/p>\n\n<p class=\"wp-block-paragraph\">\ud83d\udce6<\/p>\n\n<h3 class=\"wp-block-heading\">2. Prepare the package<\/h3>\n\n<p class=\"wp-block-paragraph\">Pack the item in its original packaging, complete with tags and accessories.<\/p>\n\n<p class=\"wp-block-paragraph\">\ud83d\ude9a<\/p>\n\n<h3 class=\"wp-block-heading\">3. Delivery to the courier<\/h3>\n\n<p class=\"wp-block-paragraph\">Ship the package within 7 days of receiving the goods following the instructions received via email.<\/p>\n\n<h2 class=\"wp-block-heading\">Replacement or refund<\/h2>\n\n<ul class=\"wp-block-list\">\n<li>Refunds are only available in the event of manufacturing defects or obvious non-compliance with the order.<\/li>\n\n\n\n<li>In all other cases, it is possible to request a replacement with an item of equal or higher value (with possible adjustment).<\/li>\n\n\n\n<li>Returns or exchanges are not possible for custom-made items.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">For assistance with returns, please write to: <strong><a href=\"mailto:in**@************ia.com\" data-original-string=\"xIaXJRy6ApCktiXCAC76jA==e05UPVZHrH3AElmBnYWS1w55TWvM07BmXBnkb2KWAkg2ns=\" title=\"This contact has been encoded by Anti-Spam by CleanTalk. Click to decode. To finish the decoding make sure that JavaScript is enabled in your browser.\"><span \n                data-original-string='I4fPUbYJPrwbjW1LY3EbpA==e0590xy3dKkrWZ194ID3s5rWpv9iuyRsU+IarKtNMmZr24='\n                class='apbct-email-encoder'\n                title='This contact has been encoded by Anti-Spam by CleanTalk. Click to decode. To finish the decoding make sure that JavaScript is enabled in your browser.'>in<span class=\"apbct-blur\">**<\/span>@<span class=\"apbct-blur\">************<\/span>ia.com<\/span><\/a><\/strong><\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Return and Refund Policy Our priority is to offer you a flawless shopping experience. We invite you to carefully read the conditions below. Return acceptance conditions We recommend that you carefully package the product to preserve its integrity and packaging during transport. How to make a return in 3 steps \ud83d\udce7 1. Request a return [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-with-title","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-12339","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.10 - aioseo.com -->\n\t<meta name=\"description\" content=\"Easy returns, transparent refunds, and personalized support. 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