FAQ

“To provide an immersive and carefully curated visual experience, some of the settings serving as background for our garments were created using artificial intelligence technologies. However, we wish to emphasize that each photographed garment is an authentic, genuine and real product, as can be verified by the subsequent photos, after the first one, taken against a plain white background.

Every Villa Delmitia item is crafted with the meticulous attention to details, fabrics, quality and creativity that define us as the World’s most important Homewear Brand.”

How do I know that you have received my order?
You will receive a confirmation email from us for your order.

What happens if I forget my password?
To recover it, go to the Home Page and select Login. You will find the option Recover Password. Follow our instructions, and you will receive your password via email shortly.

How can I check if the item I want to order is available?
When you select the item in the cart, you will be informed of the availability of what you have chosen. The purchase is confirmed only when the payment is made.

If an item is no longer available, how can I still request it?
If you are interested in an item that is no longer available, you can write to in**@************ia.it providing the item reference and the size if applicable. You will be informed shortly if the chosen item can still be produced and the relative delivery time.

How do I know the shipping cost for the delivery?
Once you have selected the products in the cart and filled in the shipping destination, the shipping cost will automatically appear and will be added to the amount of the items you have chosen.

Any taxes or customs duties for countries not belonging to the European Union will be charged to the recipient of the goods directly by the FEDEX courier, who will handle all customs formalities related to the import into the destination country declared at the time of purchase.

How do I identify the type of fabric in which the item I order is made? For each model, a series of photos are available that allow you to view the proposed item in different color variants. In addition, for each fabric, a brief technical sheet is provided with the main characteristics (composition, weight, type, and count).

Can I Return the Item?

The methods offered for handling return requests are as follows:

RETURN ACCEPTANCE CONDITIONS
For the return procedure to be carried out, the items must be returned new and unused, in their original packaging, without the label having been removed (including the tag attached to the label) and with all related accessories. It is also essential that there are no abrasions, alterations, marks, or stains on the product that would lead to believe that the item has been worn or used.

To initiate the return procedure, the customer is required to send an email to in**@************ia.it in order to obtain authorization to proceed with the return and the related instructions.

The item to be returned must be delivered to the courier within 7 days from the date of receipt of the goods.

REPLACEMENT OR REFUND
A refund is only provided in case of evident manufacturing defects or lack of conformity with the order.
In all other cases, the purchased item can be replaced with one of equal or higher value, acknowledging the difference.
Custom-made items cannot be replaced.