Return and Refund Policy

Our priority is to offer you a flawless shopping experience. We invite you to carefully read the conditions below.

Return acceptance conditions

  • Items must be returned new and unused, in their original packaging, with tags and tags intact, and complete with any accessories.
  • Items showing signs of use, abrasions, alterations, stains, or any defects attributable to improper use will not be accepted.
  • The return request must be sent by email to in**@************ia.com to obtain authorization and instructions.
  • The item must be handed over to the courier within 7 days of receiving the goods.

We recommend that you carefully package the product to preserve its integrity and packaging during transport.

How to make a return in 3 steps

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1. Request a return

Send an email to in**@************ia.com indicating your order number and the reason for your request.

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2. Prepare the package

Pack the item in its original packaging, complete with tags and accessories.

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3. Delivery to the courier

Ship the package within 7 days of receiving the goods following the instructions received via email.

Replacement or refund

  • Refunds are only available in the event of manufacturing defects or obvious non-compliance with the order.
  • In all other cases, it is possible to request a replacement with an item of equal or higher value (with possible adjustment).
  • Returns or exchanges are not possible for custom-made items.

For assistance with returns, please write to: in**@************ia.com